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Shipping policy

Shipping & Fulfilment Policy

MNE Waste Management (PTY) LTD

Thank you for choosing MNE Waste Management. We provide nationwide delivery of medical waste products, VMMC kits, PPE, and fully compliant medical waste management services across South Africa.
This policy explains how orders are processed, verified, shipped, and fulfilled.

1. Delivery Coverage

We deliver nationwide across all 9 provinces in South Africa.
Medical waste collection services are also available nationwide, subject to compliance verification and operational feasibility.

2. Order Processing & Fulfilment Times

All orders are processed Monday to Friday, excluding national public holidays. Processing times depend on product type, stock availability, and verification requirements.

2.1 Medical Waste Products & Services

General medical waste items (e.g., sharps bins, biohazard boxes, liners) require compliance verification before fulfilment.

Processing & Verification Timeline

  • 2–3 business days for business and compliance verification

  • 1–5 business days to deliver the first medical waste order after verification

  • We always prioritize fast processing

Western Cape Clients – Mandatory IPWIS Certificate

All clients located in the Western Cape must submit a valid IPWIS Certificate.
Orders and collections will only be released once this documentation is received and approved.

Notifications (Instead of Tracking Numbers)

Medical waste orders do not yet include courier tracking numbers, as deliveries are completed through regulated medical waste logistics partners.

However, clients receive real-time notifications at each stage:

  • Verification updates

  • Order preparation

  • Dispatch confirmation

  • Scheduled collection date & time

  • Service reminders (where applicable)

This ensures full transparency for compliance-driven products.

2.2 VMMC Kits (Voluntary Medical Male Circumcision Kits)

VMMC kits require careful preparation, quality control, and component checks.

Processing Times

  • Small quantities: up to 15 business days

  • Bulk orders: 2–6 weeks, depending on volume and component availability

Clients will receive updates throughout the preparation process.

2.3 PPE (Personal Protective Equipment)

Fulfilment times for PPE depend on stock levels and supplier lead times.

Processing Times

  • Standard orders: 2–7 business days

  • Bulk PPE orders: 2–4 weeks

If any items are unavailable, our team will notify you immediately with alternatives or revised timelines.

3. Split Orders

Because some items require different preparation times:

  • Your order may ship in multiple parts

  • Service-related items (e.g., waste collection bins) may be fulfilled separately

  • VMMC kits, PPE, and medical waste items may arrive at different times

You will be notified as each part is processed and dispatched.

4. Verification Requirements

Orders may be delayed or placed on hold if compliance documents are missing, including:

  • Business registration details

  • Practice information

  • IPWIS Certificates (for Western Cape)

  • Any other documentation required by law

MNE Waste Management is not responsible for delays caused by incomplete or pending verification.

5. Shipping Rates & Delivery Estimates

Shipping rates are automatically calculated at checkout based on:

  • Order weight

  • Delivery address

  • Courier availability

We use trusted national carriers and specialised medical waste partners to ensure compliant and secure delivery.

6. Shipment Confirmation & Tracking

Medical Waste Items

  • No courier tracking numbers yet

  • Clients receive internal notification updates instead

Other Items (PPE, VMMC kits, consumables)

  • A Shipment Confirmation Email will be sent once dispatched

  • Tracking numbers become active within 24 hours

7. Address Accuracy & Delivery Responsibility

Clients are responsible for:

  • Providing accurate delivery information

  • Ensuring someone is available to receive the order

  • Providing safe and accessible entry for deliveries or collections

Failed deliveries due to incorrect addresses or inaccessible premises may result in re-delivery fees.

8. Delays & High-Volume Periods

During public holidays, year-end periods, national strikes, or high-demand seasons:

  • Fulfilment timelines may extend slightly

  • Courier delays may occur

Significant delays will be communicated via email or phone.

9. Damaged or Missing Shipments

MNE Waste Management is not liable for goods lost or damaged in transit by third-party couriers.

If your order arrives damaged:

  1. Keep all packaging and damaged items

  2. File a claim with the courier directly

  3. Notify us at jeff@mnewaste.com so our team can assist where possible

10. Service Fulfilment (Collections & Recurring Services)

For medical waste collection services:

  • First collection date is scheduled after verification

  • Clients receive reminders and notifications for scheduled collections

  • Clients must ensure safe and legal storage of medical waste before pickup

  • Missed collections due to client unavailability may result in rescheduling fees

11. Regulatory Compliance

All medical waste products and services provided by MNE Waste Management comply with:

  • National Health Act requirements

  • Waste Classification & Management Regulations

  • Applicable provincial legislation

  • Medical waste handling and transport standards

We are committed to safe, ethical, and legally compliant waste management practices.

12. Contact Information

Fulfilment Centre:
MNE Waste Management (PTY) LTD
58A Maple Road
Pomona, Kempton Park
Gauteng, 1619
South Africa

Support Email: jeff@mnewaste.com
Support Phone: 063 453 0870
Support Hours: Monday–Friday, 09:00–17:00

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