Privacy policy
Privacy Policy
Last Updated: 21 November 2025
MNE Waste Management (PTY) LTD
Trade Name: MNE Waste Management
Website: mnewaste.com
This Privacy Policy explains how MNE Waste Management (“MNE Waste Management”, “we”, “us”, “the Site”) collects, uses, stores, and shares your Personal Information when you visit our website or make a purchase.
We are committed to protecting your privacy and complying with applicable laws, including the Protection of Personal Information Act (POPIA), GDPR, CCPA, and Shopify’s data protection framework.
1. Collecting Personal Information
When you visit or interact with mnewaste.com, we collect certain Personal Information to operate our services, process your orders, and improve your browsing experience.
“Personal Information” means any data relating to an identifiable individual.
We collect the following categories of information:
1.1 Device Information
Purpose of collection:
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To load our website correctly
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To perform analytics and improve website performance
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To detect fraud and unauthorized activity
Source:
Collected automatically through cookies, log files, tags, pixels, and web beacons.
Information collected:
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Browser version
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IP address
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Time zone
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Cookie identifiers
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Pages/products viewed
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Search terms
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How you interact with the Site
Disclosure:
Shared with our platform provider Shopify.
1.2 Order Information
Purpose of collection:
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To fulfil your order
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To process payment
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To arrange shipping/collection
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To send invoices, confirmations, and notifications
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To screen for fraud
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To communicate regarding your purchase
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To deliver services (including medical waste collection)
Source:
Provided by you during checkout.
Information collected:
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Full name
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Billing & shipping address
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Payment details (including card information)
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Email address
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Phone number
Disclosure:
Shared with Shopify and trusted shipping/logistics partners.
1.3 Customer Support Information
Purpose of collection:
To provide customer service and support.
Source:
Provided by you when contacting us.
Information collected:
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Name
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Email address
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Phone number
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Order details
Disclosure:
Shared with Shopify and fulfilment applications as needed.
2. Minors
The Site is not intended for individuals under 13 years old.
We do not knowingly collect Personal Information from minors.
If you believe a child has submitted data to us, please contact: jeff@mnewaste.com so we may remove it.
3. Sharing Personal Information
We share your Personal Information only as necessary to provide our services and comply with legal obligations.
We share information with:
Shopify
We use Shopify to power our online store.
Learn more: https://www.shopify.com/legal/privacy
Logistics & Shipping Partners
To deliver products or schedule medical waste collection.
Advertising & Analytics Partners
Including Google Analytics, Facebook Ads, and Shopify Audiences.
Legal & Regulatory Authorities
If required by law, subpoena, or to protect our rights.
4. Behavioural Advertising & Analytics
We use your information to show you relevant advertising and understand how customers use our Site.
Google Analytics
Used to analyse browsing behaviour.
Opt-out: https://tools.google.com/dlpage/gaoptout
Shopify Audiences
We may share purchase or browsing data (not sensitive medical data) with Shopify to help reach users who may be interested in our products.
Targeted Advertising Opt-Out Links:
You can also opt out via:
https://optout.aboutads.info/
5. Using Personal Information
We use your Personal Information to:
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Offer and deliver products and services
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Process payments
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Arrange delivery or medical waste collection
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Communicate with you about your order or account
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Send service updates and notifications
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Prevent fraud and abuse
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Improve our website and analytics
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Provide customer support
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Promote products and services (where consented)
6. Lawful Basis for Processing (GDPR)
If you are in the EEA, we process your information under:
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Your consent
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Performance of a contract
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Legal obligations
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Vital interests
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Public interest tasks
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Legitimate interests, provided they do not override your rights
7. Retention of Personal Information
We retain your Personal Information for as long as necessary to:
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Provide our services
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Maintain legal, tax, and audit records
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Comply with regulatory obligations
You may request deletion at any time (see “Your Rights”).
8. Automated Decision-Making
Shopify uses limited automated systems to detect fraud.
Examples include:
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Temporary IP blacklisting after repeated failed transactions
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Card blacklisting linked to suspicious activity
These measures do not have a legal or otherwise significant effect on you.
9. Your Rights
GDPR Rights (EEA Residents)
You have the right to:
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Access the Personal Information we hold about you
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Correct or update your information
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Request erasure (“Right to be Forgotten”)
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Data portability
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Object to certain processing
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Restrict processing
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Object to automated decision-making and profiling
To exercise these rights, contact: jeff@mnewaste.com
CCPA Rights (California Residents)
You may:
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Request to know what Personal Information we collect and use
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Request deletion of your Personal Information
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Request data portability
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Opt out of certain data sharing (we do not sell Personal Information)
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Designate an authorised agent to submit requests on your behalf
10. Cookies
Cookies help us:
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Improve website performance
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Remember your preferences and login details
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Enable secure checkout
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Understand how visitors use the Site
We use functional, performance, analytics, and advertising cookies through Shopify and our partners.
You can manage cookies via your browser settings.
More information: www.allaboutcookies.org
Blocking cookies may affect functionality of parts of the Site.
11. Do Not Track Signals
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not modify our data collection practices when such a signal is detected.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
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Changes in our services
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Operational adjustments
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Legal or regulatory requirements
The latest version will always be available on this page with the updated “Last Updated” date.
13. Complaints
If you have questions or concerns about our privacy practices, or wish to make a complaint, please contact us:
Email:
jeff@mnewaste.com
Phone:
063 453 0870
Mailing Address:
MNE Waste Management
Attn: Privacy Compliance Officer
17 Muswell Road South, Wedgefield Office Park
Block A, Johannesburg, 2021
South Africa
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
14. Contact Information
For any privacy-related questions, requests, or complaints:
Trade Name:
MNE Waste Management
Email:
jeff@mnewaste.com
Phone:
063 453 0870
Registered Business Address:
58B Maple Road
Pomona, Kempton Park
Gauteng, 1619
South Africa