Rappa Safety Boot

Upon making a payment on our website, your order promptly enters our queue for processing. Our team of experienced professionals then carefully selects and packs your items according to your unique specifications.

Once your order is prepared, depending on your selected preference during checkout, you will either be notified to collect your items at our fulfillment center or we will entrust them to our trusted courier partners for delivery. Throughout the entire process, your parcel is diligently scanned and tracked, enabling us to provide you with regular updates at every stage. You will be informed when your parcel has been dispatched, when our courier partners collect your item, and the precise location of your parcel at any given time.

This level of transparency empowers you to closely monitor your order's journey, and to anticipate its arrival with utmost accuracy. We take great pride in ensuring that our delivery process operates with seamless efficiency, so that you may receive your items in a timely and convenient manner.

Rest assured that our team is wholly committed to providing you with a superior customer experience, every step of the way.

We understand that sometimes items may need to be returned or exchanged, and we want to make this process as seamless and convenient as possible for our customers. To initiate a return or exchange, simply visit our website and navigate to the home menu or quick links menu located at the footer of the page. From there, click on the "Returns & Exchanges" option to access the dedicated portal.

To ensure that we can quickly and accurately process your request, you will need to provide your order number, as well as the email address or phone number you used to make the purchase. This information will allow us to locate your order and provide instructions on how to proceed with the return or exchange process.

We take pride in our commitment to customer satisfaction, and we encourage all customers to read our Returns Policy prior to initiating a return or exchange. Our Returns Policy outlines important information, such as the timeframe for returns, acceptable condition for returned items, and any applicable fees or charges. By familiarizing yourself with our policy, you can ensure a smooth and efficient return or exchange process.

Please note that all returns must be initiated through our Returns & Exchanges portal, as this allows us to efficiently track and process your request. We are always here to assist you with any questions or concerns, and we appreciate the opportunity to provide you with exceptional service.